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Creating a Culture of Transparency and Two-Way Feedback with Dr. Hannah Brown

"The transparency, I think, helps," says Dr. Hannah Brown, Acting Executive Director of SARDI, in a recent episode of The Huddle Leadership Podcast. She goes on to explain how her "open door" policy is more than just having a physical door open; it's about actively seeking feedback and creating multiple avenues for communication.

Dr. Brown's approach aligns with research findings that emphasise the importance of two-way feedback and transparency for organisational success. A study by Harvard Business Review found that employees who feel their voices are heard are 4.6 times more likely to feel empowered to perform their best work. In the podcast, Dr. Brown emphasises this, saying, "I also get a whole bunch of really interesting feedback and...I learn about all kinds of things...the good stuff and the bad stuff."

Here are some things leaders should consider when creating a culture of transparency and two-way feedback.

Multiple Channels for Feedback

Offer various ways for employees to provide feedback, such as anonymous surveys, suggestion boxes, one-on-one meetings, and team meetings.

Timely and Specific Feedback

Provide feedback promptly and focus on specific behaviours or actions. Avoid generalisations and focus on how to improve.

Create a Safe Space

Foster an environment where employees feel safe to share their opinions and concerns without fear of retribution.

Act on Feedback

Demonstrate that you value feedback by taking action on it. This could mean making changes to policies, processes, or your own behaviour.

Recognise and Reward Feedback

Acknowledge and thank employees for their feedback, even if you don't agree with it. This encourages a culture of open communication.

Lead by Example

Be transparent in your own communication and decision-making processes. Show your team that you value their input and are willing to listen.

By embracing these practices, leaders can build trust, enhance engagement, and foster a culture of continuous improvement within their organisations. It's time to reimagine the open-door policy and create a workplace where feedback flows freely and transparency is the norm.

Listen to the whole episode with Kate Russell and Dr. Hannah Brown on the Huddle Leadership Podcast below.


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